A group of Columbia Business School MBA students seek a tuition reduction due to COVID-19 impacts on their educational experience. They demand a 20% refund, removal of probation for traveling, and an apology from the school. The case explores various strategies to pressure the school, including legal action, direct communication, donation withholding, tuition strikes, petitions, media pressure, and leveraging peer school actions. However, each approach proves ineffective against the university’s stance. The case tests candidates’ endurance, creativity, and demeanor in face of continuous setbacks, ultimately requiring a recommendation to advise the clients to abandon their demands.