SLS, a major oil and gas services provider, is facing high attrition rates among Field Engineers (FEs) globally, particularly in Mumbai. The CEO seeks solutions for the Mumbai office, hoping to apply them elsewhere. The case explores the FE role, work conditions, and reasons for attrition. Key issues include decreased vacation time, longer offshore stays, and lack of career progression. The analysis involves examining staffing models, utilization rates, and level loading data. Recommendations focus on improving work-life balance, enhancing training, adjusting compensation, and refining recruitment strategies to address both short-term and long-term retention challenges.