An Ecuadorian yogurt producer experienced a 13.6% sales drop while maintaining two SKUs. Analysis reveals the decline resulted from price increases and cannibalization of spoon yogurt by drinkable yogurt. Despite lower sales volume, operating profits actually increased, requiring a strategic decision on whether to prioritize profit maximization or sales recovery through price optimization.
Key Insights:
- Price elasticity differs significantly between SKUs (spoon yogurt at $2.50 vs drinkable at $1.50), creating cannibalization opportunity
- Profitability increased despite sales decline ($1.45M to $1.54M operating profit), suggesting the current pricing strategy is financially sound but misaligned with stated strategic objective
- The case requires balancing competing objectives: profit maximization vs sales recovery, necessitating clarity on strategic priorities before making pricing recommendations
- Good candidates recognize that lost volume came both from cannibalization within portfolio and market share loss to competitors, requiring multi-dimensional response