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The Claim Game

#Insurance
ProHub Comment

This case tests market sizing, profitability analysis, and the ability to balance financial metrics with social objectives. The key insight is recognizing that an unprofitable program can still be justified through positive externalities and the primary mission of providing safety nets to underserved populations.

Estimated Time 15 minutes
Difficulty Medium
Source Wharton
50 / 100
The Indian insurance market is heavily underpenetrated. The majority of insurable, adult population either is not insured and this has serious consequences. The government of India is thinking of using the Indian postal network as a creative way of reaching the underserved insurance population. The infrastructure already exists and this can be leveraged for distributing much-needed insurance products. The objective would be to provide a safety net to as many people as possible in the underserved markets. What considerations should the government keep in mind?

Clarifying Information

  1. Primary objective is not to monetize insurance offerings, but instead to improve quality of life by providing insurance-based safety nets. However, profitability is seen as an important metric
  2. Insurance, for the purpose of this case, covers both life and non-life insurance such as health, crop insurance, etc.