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Medium Operations

Roll'n Grind

#Manufacturing
ProHub Comment

This is a manufacturing operations case requiring capacity analysis and root cause identification. The candidate must synthesize quantitative data (capacity calculations) with qualitative judgment to identify summer bottlenecks and propose cost-effective solutions that balance financial prudence with operational constraints.

Estimated Time 15 minutes
Difficulty Medium
Source Duke
50 / 100
Your client is Roll ’n Grind (RNG), a manufacturing company that specializes in industrial roll grinding and servicing. The company prides itself on its strong reputation and commitment to customer service, but recently its clients have raised numerous complaints about on-time delivery of their rolls. The CEO has asked you find out what RNG should do to fix delivery time in order to maintain its reputation and client retention rates.

Clarifying Information

  1. Client/Company information: Roll ’n Grind currently operates four plants in the eastern United States but serve a global client base. They are a privately held company that has been in business over 50 years.
  2. Industry/Competition information: N/A
  3. Product information: RNG manufactures large, metal rolls that are used by many industries for processing products, such as paper, paint, steel, textiles, and rubber. The rolls’ measurements must be extremely precise – up to a twentieth of an inch in accuracy – and require servicing to maintain these requirements over time.
  4. Value Chain/Revenue information: RNG’s revenue streams include manufacturing new rolls and servicing rolls in use (which are shipped back to RNG for service). RNG has experienced customer complaints for both new and serviced rolls.