Papyr Co., a $5B paper distributor, seeks to improve profitability post-workforce reduction. The solution involves analyzing SG&A costs, identifying IT as the priority function using benchmarking, and quantifying $3.8M in savings through selective outsourcing of IT sub-towers based on labor arbitrage.
Key Insights:
- Focus cost reduction analysis on highest-spend functions (IT and Finance represented 70% of G&A OpEx at $105M of $150M total)
- Benchmarking is critical: IT spend at 1.6% of revenue ($80M/$5B) matched median benchmark but lagged top quartile (1.1%), revealing $20-30M optimization range
- Outsourcing ROI calculation: labor arbitrage ($60-90K savings per employee) applied across 70 total FTEs yielded $3.8M in savings while maintaining target service levels
- Complementary initiatives (ERP system saving $17M) must be coordinated to avoid duplication and ensure realistic total savings realization