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BCG Medium Competitive Analysis Market Sizing Organizational Efficiency Retention Cost Optimization

National Park Service

#Government #Public Sector #Human Resources
ProHub Comment

This case effectively combines quantitative analysis with strategic problem-solving by first quantifying the cost impact of ranger attrition (showing Law Enforcement rangers have the highest per-person cost despite lowest departure numbers), then shifting to qualitative solutions grounded in identified pain points. The structure progresses logically from problem definition to cost analysis to root cause brainstorming, mimicking real consulting engagement methodology.

Estimated Time 15 minutes
Difficulty Medium
Source Wharton
50 / 100
Our client is the United States Department of the Interior, which is responsible for the National Park Service (“NPS”). The NPS employs park rangers across all federally owned parks, ranging from Yellowstone and the Grand Canyon to the Statue of Liberty and Lincoln Memorial. National Parks employ four different classifications of rangers: Law Enforcement, Education, Maintenance, and Administrative. The focus of this case is on the Law Enforcement rangers, who have similar responsibilities to police and firefighters. They are trained in areas that include wilderness medicine and search and rescue. The client is concerned that job retention is low among the Law Enforcement rangers. They would like you to explore how big the problem is and think about ways to improve it.