MBC, a cement manufacturer facing stagnant profitability, considers transitioning from third-party distribution to in-house operations in the private-owned contractors segment. Through iterative analysis, the recommended solution is a hybrid approach: handle sales and customer relationships in-house while keeping physical logistics with the third party, yielding $8.14M additional profit while maintaining the third-party relationship.
Key Insights:
- Risk mitigation through stakeholder alignment: The hybrid solution protects the third-party provider’s revenue ($0.86M increase), reducing the risk of retaliation on other segments
- Dependency risk management: Recognizing high bargaining power of third-party providers and their control over larger revenue segments is critical to strategic feasibility
- Incremental approach: Focusing on one segment (private contractors with CEO relationship advantage) before full rollout reduces execution risk and operational complexity