Randy, a Cornell MBA student, is considering opening a Hong Kong dim sum takeaway restaurant in Collegetown. The case requires candidates to evaluate market opportunity, calculate weekly/annual revenue based on customer segmentation, estimate operating costs, and determine if the $53,120 projected annual profit meets her $80,000 goal. The backed-up recommendation is a no-go, though candidates can propose solutions to bridge the gap.
Key Insights:
- Market sizing requires understanding customer footfall, target segment penetration, and conversion rates for different customer groups (Chinese vs. non-Chinese)
- The seasonal nature of college towns (summer and winter breaks) significantly impacts operating assumptions—operating 8 months/year rather than 12 months changes the financial model substantially
- Fixed costs (rent paid year-round) versus variable costs (salary and overhead only during operating months) create different scaling dynamics that candidates must carefully model
- When profit falls short of targets, mitigation strategies should focus on revenue enhancement (pricing, new market segments, delivery partnerships, subletting) rather than cost-cutting in a tight-margin business