This is a classic profitability case focused on cost structure and operational efficiency in a professional services firm. The case requires candidates to analyze billability metrics, workforce composition, and cost-reduction opportunities through both headcount optimization and geographic arbitrage. The quantitative components demand careful calculation while the qualitative elements test understanding of consulting industry dynamics and implementation risks.
Client/Company information: It is a multinational company and mostly has office in US and UK
Product information: Impact Consulting provides consulting and implementation services primarily in Cloud Products (like Microsoft Azure, Amazon AWS, Google Cloud etc.), Customer Relationship Management Products (like those used in Walmart/Target etc.), and Enterprise productivity products (like implementing Office 365 for companies).
Revenue information: Revenue has been stagnant in the last 3 years.