ALSH, a wine seller with declining profits, discovers that unknowing sales of counterfeit wines are costing them $2.1M annually in refunds. The candidate must calculate profitability, quantify the fake wine problem, and determine the optimal screening cost per bottle ($0.30) that maintains current profit levels while eliminating refunds and restoring reputation.
Key Insights:
- Profitability analysis requires breaking down revenue by product line and accounting for all cost categories
- Hidden quality/reputation issues can create significant financial drains that appear as lost sales rather than direct costs
- Break-even and target-profit analysis are essential for evaluating investment decisions in quality control
- Strategic investments (screening) may be justified not just by immediate financial returns but by reputation and demand recovery