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Easy Human Capital

Bring the Angels back

#Healthcare
ProHub Comment

This is a human capital case focused on nurse retention at a hospital. The case uses a progressive reveal strategy with exhibits showing wage data, employee preferences, and strategic initiatives—pushing candidates to move beyond simple pay increases to identifying deeper drivers like career advancement and scheduling flexibility. The case tests problem-solving methodology (MECE framework), data analysis, and business prioritization under budget constraints.

Estimated Time 15 minutes
Difficulty Easy
Source Duke
50 / 100
Your client is a multi-specialty hospital in the United States offering emergency care, scheduled surgeries, labor and delivery services, diagnostic testing, lab work, and patient education. The hospital is experiencing a high turnover of nurses in the past 12 months. The client needs your advice on how to better retain nurses and reduce turnover.

Clarifying Information

  1. Client’s main goal is to bring back retention numbers to pre-12 months level of 85% with a strategic initiative(s) budget of $1M
  2. The competition is facing high turnover as well. However, the turnover rate for our client is higher than the industry average
  3. The hospital has a revenue of ~$10M with 2% YoY growth for the last 5 years
  4. Turnover rate for doctors, technicians, and other administrative staff is lower than industry average and is not concerning