Fuqua & Co., facing a 50% revenue drop from KeyChapel’s loss of exclusivity in 2028, must reduce costs by $4.5B. Through benchmarking against competitors, the case reveals IT spending is 2.4x the industry average. The solution involves outsourcing specific IT job families (Data & Analytics and Software Engineering) across Enterprise, R&D, and Human Health departments to achieve approximately $4.4B in savings.
Key Insights:
- External benchmarking reveals the client’s IT spend is 2.4x industry average ($16B vs. ~$6.7B average), indicating structural inefficiency rather than temporary overages
- Not all cost categories are equally suitable for outsourcing—Risk IT and compliance functions require in-house expertise due to regulatory/security sensitivity
- The case requires distinguishing between different IT job families’ outsourcing potential; Data & Analytics and Software Engineering offer 50-75% savings potential while Infrastructure and Support have lower potential
- Successful cost reduction requires considering transition costs, vendor RFP evaluation, and change management to validate net savings against implementation risks