Apogee Bank, a 700-branch regional bank in the US Midwest, is experiencing declining revenues. The case requires candidates to diagnose the issue (customer churn due to lack of wealth management products), analyze customer switching patterns, and recommend between two options to offer investment products: partnering with WizardTech or acquiring Finvest Inc. Financial analysis shows acquiring Finvest Inc. has a 6.2-year payback versus 7.5 years for the partnership.
Key Insights:
- Use constant ARPA with declining total revenue to deduce falling customer accounts rather than pricing issues
- Customer surveys are critical to understanding churn reasons—lack of digital investment products and wealth management services drove customers to digital banks
- M&A evaluation requires structured financial analysis comparing payback periods, recognizing cost synergies, and assessing profitability separately from acquisition costs
- Consider both financial (payback period) and strategic factors (integration risk, resource requirements, market positioning) in growth strategy recommendations